The process experience platform Tonkean has launched a suite of products the company says will help in-house legal teams effectively and safely use generative AI-powered technology.
The group of matter management tools called LegalWorks assists with intake, automates common workflows and also enables legal departments to create their own processes.
“Increasing process adoption is not a 'nice to have' for legal teams—it's a must," said Sagi Eliyahu, Tonkean’s CEO and co-founder, in a press release. "Compliance, efficiency, cost saving and creating business value all depend on high process adoption.”
Tonkean’s launch of LegalWorks comes amid growing interest from legal departments in using cutting-edge artificial intelligence, particularly generative AI, to boost efficiency.
Intake
The intake of requests for assistance is often a pain point for legal departments, particularly for those that are under-resourced.
The Tonkean AI Front Door and LegalGPT tools are designed to help legal teams smoothly receive and process such requests.
The front door tool is accessible to a company’s employees via email, Slack, Microsoft Teams or a customized web portal.
Tonkean’s technology using generative AI will automatically classify the types of requests that come in, such as those pertaining to contracts or litigation. LegalWorks also identifies the urgency and relative risk of every inbound request.
A dashboard provides legal teams with information about all the requests received, including their current status and due date.
Automating work
LegalWorks can also automatically fulfill certain simple requests, which can help legal teams focus on high-value work.
For example, an employee from another business unit could ask the legal department for a non-disclosure agreement (NDA) and the AI-powered technology can create one.
In-house teams could also automate responses to requests for Statements of Work (SOWs), according to Tonkean.
Additionally, legal teams can use Tonkean’s no-code builder to create and customize different processes, including doing so in ways that will effectively support members of a company’s different business teams.
“Historically, legal tools have focused only on legal teams themselves—not the stakeholders requesting help,” Eliyahu said. “LegalWorks changes that by optimizing the experience for the requester, meeting people where they already are, and enabling legal to securely create internal processes that are intelligent, personalized, strategic, and controlled.”
